Faulty Product

Upon receipt or collection of any goods, you should inspect and ensure you are satisfied with its condition. You must inform me within 48 hours after receipt or collection, of any defect or problem otherwise you shall be deemed to have confirmed that the goods are in a satisfactory condition upon delivery or collection.

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In the unlikely event that the product develops a fault within 30 days, please contact me and we can look at possible repair/replacement options or store credit.

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Any claims for damages must be supported by photographic evidence.

 

FREE RETURNS

If you are not satisfied with your order, you must contact me within 30 days of delivery to commence a return order.

 

The order must be in a resaleable condition and include original packaging where possible. Exterior paper wrap on framed orders is not necessary, but alternative packing must be used. Please provide your details and order number in any correspondence.

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Due to the nature of the order, Bespoke products or orders cannot be returned. However, if the product develops a fault, this will still be covered by the same 30 day policy, whereby we can look at possible repair/replacement options or store credit. 

 

Any return order must be received by me within 14 days after your return order has been confirmed, from which point the product will be evaluated. If the product is deemed resaleable, a refund will be issued within 14 days (typically 5-7 days). Please note that if you paid for Express delivery, this cost will not be refunded.  

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Print Only Orders

Returns of print only orders will be handled by Royal Mail. I will process the return to produce a return order with the Royal Mail. You will then have the option to return at your local Post Office (printer required) or to return at your nearest Royal Mail Delivery Office (printer or QR code). This will be using the Signed For service. Exact details will be confirmed with the customer.

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Framed Orders

Returns of framed orders will be processed by courier, DPD. The customer may opt to have the package collected from the original delivery address or drop it off at a specified drop-shop for collection. This will be confirmed with the customer once the return order has commenced. 

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To find your nearest DPD drop-shop, please visit this DPD UK link and search for your town or postcode. Once you have found your desired return shop, please quote the shop details (including post code) in the Return Order Contact form or via email.